Skip to content

Key Skills for People Management Short Course

Unit Standard

242821 (6 credits) in the Generic Management Level 4 Qualification


2 days


Classroom or Online


Managers are often promoted due to their quality of work, not necessarily due to their ability to manage and motivate staff. This leaves new managers on their own to discover how to manage an often-challenging group of people. These new management skills are generally learnt through trial and error, leading to a challenging “teething period’ which could result in lower productivity, costly mistakes and/or the loss of valuable staff.

This 2-day Key Skills for People Management course is a valuable introduction to managing staff and will cover the 10 areas any manager needs to address to become more effective in their position.

It will help to improve your leadership style, motivate your staff, handle conflict smoothly, delegate tasks effectively, discipline poor performance and improve the performance of your team.


  • Understand the real role of a manager in relation to subordinates
  • Gain respect and support by demonstrating superior management skills
  • Understand ways to motivate your people into doing their best for you and the company
  • Know how to handle difficult personal conflicts at work, while maintaining your role as the manager
  • Practice delegating tasks with the certain knowledge that your people won’t let you down
  • Ensure you have enough time to do your own work while still being an open, available manager for your team
  • Be able to conduct motivating performance reviews to keep control and improve the effectiveness of your staff
  • Control the activities of people in a structured way to allow you to make sure your department’s targets and objectives are always met
  • Explain the role of a team leader in an organisation
  • Contract with the team members to obtain commitment to achieved organisational standards
  • Implement, monitor and evaluate performance against team objectives and organisational standards 


Financial Managers, General Managers, Assistant Managers, Line Managers, Operations Managers, Production Managers, Technical Managers, HR Managers, Marketing / Sales Managers, Project Managers, Regional Supervisors, Branch Managers, Areas Managers, Directors, Accountants, New Managers and people who are being considered for management positions.


The Many Roles and Responsibilities of a Manager

  • Defining Management
  • The functions of management: Planning, Organising, Leading and Controlling
  • The role of directing peoples activities to execute the strategy
  • The activities of planning and longer term thinking
  • The importance of decision making and problem solving

Practical Effective Performance Management

  • Planning and setting performance goals managing performance on a daily basis
  • Giving and receiving performance feedback  how to correct performance
  • How to identify and remove obstacles stopping your team from performing
  • Ensuring that goals and objectives are achieved through performance management
  • Dealing with excuses and blame
  • Directing, controlling and using emotions during the performance management process

Management Styles for Different Situations

  • Situational leadership  switching styles when the situation demands it
  • Assessing your own style  are you naturally stronger in the management or in the leadership role?
  • The advantages and disadvantages of:
     Participative management style
     Autocratic management styles
     Other styles
  • The fine line between gaining acceptance and maintaining respect as a manager

The Difference Between Leading and Managing

  • What attributes make an effective leader?
  • What attributes make an effective manager?
  • Understanding differences between management and leadership
  • Integrating Management and Leadership

Motivating a Team of People

  • Understanding the factors that motivate people
  • Practical ways to improve staff motivation, including delivering praise, support and encouragement
  • How to communicate effectively
  • Using goals and targets to motivate your team
  • How to keep your team committed and productive
  • Bringing enjoyment, fun, camaraderie, pride and satisfaction into the workplace

Developing and Growing People

  • Coaching and guiding people to better results
  • The importance of delegating responsibility and projects to grow people
  • A guide to the most effective processes to follow when delegating
  • How to effectively monitor and control the status of delegated tasks
  • The dangers of making all the decisions and techniques for getting people to think for themselves

Handling Conflicts and Personality Clashes

  • How to deal with conflicts between yourself and your team
  • Handling conflict between team members
  • How to avoid being manipulated by your staff
  • The use of active listening to resolve conflicts

Managing Change and Uncertainty

  • Identifying what is perceived as change
  • Avoiding the temptation of “selling” change to your team
  • Encouraging your team to participate in planning and implementing change
  • Applying the “eight steps to successful change”

Optimising your Time Spent Managing People

  • How to control the time you spend managing
  • Methods for dealing with common time wasters
  • Overseeing short and to the point meetings
  • Preventing the abuse of an “open door” policy