How to gain Respect and Support from your Team

• Designing and implementing simple yet effective reward systems
• A positive approach to disciplining an employee
• Understanding team dynamics
• Assessing the stages of team development
• Analysing team effectiveness and addressing shortfalls
• Agreeing on objectives and outlining expectations
• Understanding individual roles in teams
• Shared leadership – effective team performance

Controlling and Managing your Time and Workload

• Learning to prioritise effectively
• Maintaining your focus so things don’t “fall through the cracks”
• The fine art of delegation and how to do it properly
• Managing time effectively by committing to action

Application of EQ and Assertiveness for Conflict Resolution

• Understanding emotional intelligence
• What assertiveness is and isn’t
• Realising the root causes of conflict in your current environment
• The different styles of conflict management – and their benefits and drawbacks
• Using EQ and assertiveness to resolve conflict
• Ways to maintain healthy relationships during periods of conflict
• Managing expectations so everyone is aware of what you can realistically achieve within a timeframe
• Realising that delegation is a serious management tool – and it’s ok to delegate both down, sideways and up!

Master Core Skills: Communication and Team Motivation

• Active listening skills
• Effective ‘upwards’ communication
• Understanding, interpreting and effectively communicating goals and results
• Giving and receiving performance feedback
• Discovering what motivates others and using the information effectively
• Using ways (other than money) to motivate your staff
• Using motivation in a team environment considering different individual needs
• Containing issues as and when they arise to prevent them from escalating

Problem–Solving, Decision–Making and Delegation Tools

• Identify your own decision–making profile
• Recognise your own approach to problem solving
• Use a rational problem–solving process:
  – Identify the problem
  – Generate potential solutions
  – Assess the pros and cons of possible solutions
  – Evaluate the efficiency and effectiveness of possible solutions
• Understanding the difference between delegation and abdication
• The importance of communication in the delegation process
• Using delegation as a motivational tool to ensure employee growth and development

Coach and Manage Sustainable Improved Performance

• Identifying what you want to achieve with coaching
• Formal and informal ways of coaching an employee
• Using everyday problems as an opportunity to conduct situational coaching
• Using coaching as a method to support your own ‘succession management’ plans
• Plan and set performance standards, goals and targets
• Manage performance on a daily basis

Move from a Great People Manager to an Unrivalled Leader

• The Management Process:
  – Planning
  – Organising
  – Leading
  – Controlling
  – The Leadership Process
  – Power and Leadership
  – Influence and Leadership
  – Leading ‘Situationally’