Skip to content

The Management and Leadership Programme Short Course

Unit Standard

242824 (12 credits) in the Generic Management Level 4 Qualification


2 days


Classroom or Online


Leadership and management is all about managing, leading, inspiring, motivating and disciplining a team. If done poorly, the spiralling effects can result in a decline in team performance, stress for the manager, and possibly the loss of star performers.

All the added responsibilities and the pressure of having to achieve results through others can leave managers feeling overwhelmed and stressed. This 2-day Management and Leadership Programme will help you to understand and master the managerial role and pave the way for you to mature into a great leader within your organisation.

The course is structured around exposure to the latest management theory, combined with the practical implementation of this theory, within a South African management context.


  • Managing the sometimes, rocky transition from employee to manager
  • How to gain respect and the ongoing support of your team
  • Controlling and managing your time and workload
  • Applying emotional intelligence and assertiveness for effective conflict resolution
  • Mastering core management skills  communication and team motivation
  • Implementing proven problemsolving, decisionmaking and delegation tools
  • Coaching and managing staff for sustainable, increased performance
  • Moving from a great people manager to an unrivalled leader


This is a practical, hands-on management course that all managers must attend! Designed to cover various key Management and Leadership challenges in-depth, this course will provide you with the support you need to excel as a leader.


How to gain Respect and Support from your Team

  • Designing and implementing simple yet effective reward systems
  • A positive approach to disciplining an employee
  • Understanding team dynamics
  • Assessing the stages of team development
  • Analysing team effectiveness and addressing shortfalls
  • Agreeing on objectives and outlining expectations
  • Understanding individual roles in teams
  • Shared leadership  effective team performance

Controlling and Managing your Time and Workload

  • Learning to prioritise effectively
  • Maintaining your focus so things don’t “fall through the cracks”
  • The fine art of delegation and how to do it properly
  • Managing time effectively by committing to action

Application of EQ and Assertiveness for Conflict Resolution

  • Understanding emotional intelligence
  • What assertiveness is and isn’t
  • Realising the root causes of conflict in your current environment
  • The different styles of conflict management  and their benefits and drawbacks
  • Using EQ and assertiveness to resolve conflict
  • Ways to maintain healthy relationships during periods of conflict
  • Managing expectations so everyone is aware of what you can realistically achieve within a timeframe
  • Realising that delegation is a serious management tool  and it’s ok to delegate both down, sideways and up!

Master Core Skills: Communication and Team Motivation

  • Active listening skills
  • Effective ‘upwards’ communication
  • Understanding, interpreting and effectively communicating goals and results
  • Giving and receiving performance feedback
  • Discovering what motivates others and using the information effectively
  • Using ways (other than money) to motivate your staff
  • Using motivation in a team environment considering different individual needs
  • Containing issues as and when they arise to prevent them from escalating

ProblemSolving, DecisionMaking and Delegation Tools

  • Identify your own decisionmaking profile
  • Recognise your own approach to problem solving
  • Use a rational problemsolving process:
     Identify the problem
     Generate potential solutions
     Assess the pros and cons of possible solutions
     Evaluate the efficiency and effectiveness of possible solutions
  • Understanding the difference between delegation and abdication
  • The importance of communication in the delegation process
  • Using delegation as a motivational tool to ensure employee growth and development

Coach and Manage Sustainable Improved Performance

  • Identifying what you want to achieve with coaching
  • Formal and informal ways of coaching an employee
  • Using everyday problems as an opportunity to conduct situational coaching
  • Using coaching as a method to support your own ‘succession management’ plans
  • Plan and set performance standards, goals and targets
  • Manage performance on a daily basis

Move from a Great People Manager to an Unrivalled Leader

  • The Management Process:
     The Leadership Process
     Power and Leadership
     Influence and Leadership
     Leading ‘Situationally’